Common IT Problems

---

Problem: I do not have an internet connection

​Solution: Check that your Ethernet wire is plugged into the wall and into the computer.

Problem: The mouse or keyboard has stopped working.

Solution: Make sure it's correctly plugged into the computer (wired mouse).

Solution: Make sure it's turned on and that its batteries are charged (wireless mouse).

Problem: Computer monitor will not come on.

​Solution: Make sure your power cable and monitor cable are both plugged in.

Problem: My sound isn't working.

Solution: Check the volume level.

Solution: Check the audio player controls. Many audio and video players will have their own separate audio controls.

Solution: Connect headphones to the computer, and see if you can hear sound from the headphones.

Solution: Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port.

​Problem: Power button will not start computer.

Solution: Make sure outlet is working.

Solution: Maker sure surge protector works.

Problem: Application running slowly.

Solution: Close and reopen application.

Solution: Update the application.

If you do not find your problem and solution listed above, submit your ticket using the form below.  Or if you choose you can call us directly at
(443) 486-5277 or send us an email at Support@C2cis.com