Desktop/Field Tech (Part Time)


​We are looking for a strong, self-driven Desktop/Field Technician to support our managed service clients.  You will be supporting our clients throughout, Calvert, Charles, Prince Georges, Howard, and Anne Arundel Counties.  C2 Computer Information Systems, Inc., is now accepting resumes to join our team!  The right candidate will have at least (2) two years experience as a PC technician. 

Basic Qualifications:

  • High school diploma
  • Two or more years of desktop support experience
  • Strong knowledge of hardware and software
  • Strong knowledge and demonstrated ability of custom builds
  • Ability to use Microsoft office tools 
  • Ability to follow printed and verbal instructions
  • Proven PC Repair  Skills
  • Proven Cell Phone and Tablet Repair  Skills

Other Qualifications:

  • A+ certification is a big plus
  • Proven computer repair skills
  • Experience pulling Category cable
  • Trouble Shooting Experience
  • Hardware and Software Experience
  • Dependable Transportation
  • May be required to Pass Drug Test
  • May be required to Pass Criminal Background check
  • High School or GED equivalent degree
  • Graduate with Computer Technology Certification a big plus
  • Be able to Lift up to 50 lbs
  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Diagnosing cell phone and tablet related problems
  • Replacing cell phone and tablet screens and parts
  • Transferring data from cell phones and tablets

Responsibilities include:

  • Troubleshooting and resolution of problems reported to the help desk
  • Relocation/move coordination
  • Software/hardware installation/configuration/repair
  • Policy enforcement (e-mail/Internet)
  • Printer maintenance/repair
  • Conducting employee setup checklists
  • Conducting exit employee checklists
  • Provide disaster recovery support
  • Provide data recovery
  • ​Other desktop support related tasks as assigned 
  • Installing and configuring computer hardware, software, systems, networks, printers, scanners, Internet and Phone Lines
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues
  • Hardware/Software add-ons
  • Smartphone repair (iPhone, Samsung. Etc) a Plus*
  • Replacing Memory/Hard Drive/Motherboard
  • Non-technical tear down of towers, displays and handheld
  • Windows Server, Mac Server & Linux Server Experience a big plus
  • Proficient in Information Security Systems
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications and hardware
  • Responding within agreed time limits to on-site requests
  • Setting up new users' accounts and profiles and dealing with password issues
  • Testing and evaluating new technology
  • Weekends, shift and on-call work may be required

Some of Our Commercial Partners

Other Commercial Services We Provide

  • Computer and network installation, maintenance, and security
  • Software installation and configuration
  • Continuity of Operation Planning (COOP) Development
  • Disaster Recovery
  • Curriculum development
  • Information Assurance
  • Document Conversion
  • Desktop Support
  • Website Development
  • Website Hosting
  • Project Management
  • Cabling & Infrastructure
  • SharePoint Development

     

Transportation

  • Reid & Reid, Inc.

Religious

  • Calvert County Baptist Church
  • Saint Johns Vianney Catholic Church

Real Estate

  • Century 21 Home Center
  • Bird Dog Property Investors, LLC.

Landscape

  • By Design Landscaping

Legal

  • Pickett & Oliverio
  • The Chandler Law Firm, LLC.
Music
  • NoteAble Performances

Non-Profit

  • National Council Negro Women
  • Women of The Dove Foundation, LLC
  • National Association of Letter Courier
  • Family Christian Baptist Church

Hospitality

  • Upscale Gift Baskets

Healthcare

  • Access Dental Care
  • Blissful Dental
  • Kemmerton Family Dentistry
  • Family Home Medical Supply
  • Freedom In Home Care

Finance

  • Tax Tyme, LLC.

Electric

  • K & H Electric, Inc.

Education

  • The Toy Exchange

Beauty Industry

  • A Perfect Tan

Construction

  • Brick House Brown Masonry, Inc.
  • Complete Glass and Door Services
Many of our commercial customer appreciate the benefits they receive from our Managed IT Support Service:

  • Live Monitoring of Antivirus Software 
  • Live Monitoring of Software Patches 
  • Unlimited Telephone Support
  • Unlimited Help Desk Support
  • Unlimited Remote Access Support
  • On-Site Tech Response Time - 4 hours or less
  • After Hours Support
  • One Complimentary Tech visit per month
  • Managed Online Backup