If you're a champion of sales, you need to read this ad carefully and respond immediately. We are a respected managed IT services and computer support company with clients in the DMV. We are looking to expand our client base by leaps and bounds! We have need for a Sales/Account Manager to accomplish such a task. To qualify for this position you must have an upbeat, proactive personality, 1-3 years experience successfully selling IT, managed IT or other services to clients in the mid-size range. You will generate and develop business opportunities through new client relationships. We specialize in a wide range of services, including tailored managed IT services and solutions for mid-market businesses including Healthcare, Manufacturing, Engineering, Construction, Services Providers and Non-Profit Organizations. We are committed to providing our clients with high-quality service that is defined by competence, integrity and service. If you are an experienced sales representative and have a track record of winning and selling in the IT industry to top-level decision-makers should definitely apply.
PILLARS OF SUCCESS and RESPONSIBILITIES
Increase sales, by forging strong relationships with key customers, proactively developing new business contacts, and understanding customer requirements
**Develop strategies and plans to deliver sales revenue and profit margin requirements **Monitor and analyze market and customer activity to provide information for long-term planning and business expansion **Determine new market sectors and identify new business opportunities that will deliver sales growth **Ensure C2 Computer Information Systems, Inc's capability is actively promoted, and reputation and professional image are represented to the highest standard
**Solid B2B experience in Managed IT Services. **Proven record of success in a business with solid selling skills **Excellent communication, negotiation, and presentation skills **Effective relationship builder **Ability to manage your time and plan your day effectively **Savvy with systems such as a CRM, as well as MS Outlook for appointment setting **Leadership characteristics with strong accountability and initiative **High level of analytical/problem solving skills **High level of accuracy and attention to detail **Keen interest in IT
EDUCATION REQUIREMENT: **Bachelor’s Degree in Business, Marketing, or a related field OR two years of proven experience in an IT sales role.
COMPENSATION: DOE C2 Computer Information Systems, Inc. is an equal opportunity employer.
Cell Phone/Tablet Repair Tech
We are looking for a strong, self-driven MAC Repair Specialist to support our Repair Service in Prince Frederick, MD. You will be troubleshooting and repairing iMACs and Mac Books received from our clients throughout the various county's throughout Maryland and the District of Columbia.
Job Summary: Looking for an Apple Support/Repair Technician to be part of the service desk staff and ensure that users receive excellent service. This involves prioritization, resolution and completion of escalated tickets of end-user help requests.
Job Duties: • An Apple Support/Repair Technician to serve as a project lead and break/fix technician for a wide variety of user MAC technologies. • A senior IT professional who is polished, articulate and presentable with exceptional customer service skills and proven record in supporting users with diverse levels of experience. • Macintosh experience including mid to expert level support of MAC computers, iPhone, iPad. • A working knowledge of integrating MAC systems into an Active Directory Domain environment. • Demonstrated knowledge and ability to remotely manage client systems • Experience with security and anti-virus products for MAC and Windows • Understanding Active Directory and network accounts and relationships to effectively support end-users • Understand basic networking technologies (LAN/WAN and wireless) • MAC Server experience a plus
Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You’ll work at our repair center and be the face of C2’s cell phone and tablet service delivering our award-winning personalized customer resolution experience.
What will you do?
Engage with and reassure customers that we aim to deliver outstanding customer service.
Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
Meet or exceed key performance objectives including service and repair metrics.
Perform various inventory tasks such as counting and monitoring inventory levels.
Demonstrate C2's Core Values in all interactions.
If you’re a good fit for the job, you’ll have:
Six months face-to-face customer service experience
Should have experience in repairing Iphone, Samsung, LG Phones as well as Ipads and others
Six months experience with product service support or troubleshooting electronics
High School diploma or equivalent
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
Flexibility to work any hours between 10 AM EST to 5 PM EST (Monday through Friday)
EDUCATION REQUIREMENT: **High School Diploma
COMPENSATION: SALARY: **DOE
C2 Computer Information Systems, Inc. is an equal opportunity employer.
Desktop/Field Tech (Part Time)
We are looking for a strong, self-driven Desktop/Field Technician to support our managed service clients. You will be supporting our clients throughout, Calvert, Charles, Prince Georges, Howard, and Anne Arundel Counties. C2 Computer Information Systems, Inc., is now accepting resumes to join our team! The right candidate will have at least (2) two years experience as a PC technician.
High school diploma
Two or more years of desktop support experience
Strong knowledge of hardware and software
Strong knowledge and demonstrated ability of custom builds
Ability to use Microsoft office tools
Ability to follow printed and verbal instructions
Proven PC Repair Skills
Proven Cell Phone and Tablet Repair Skills
A+ certification is a big plus
Proven computer repair skills
Experience pulling Category cable
Trouble Shooting Experience
Hardware and Software Experience
May be required to Pass Drug Test
May be required to Pass Criminal Background check
High School or GED equivalent degree
Graduate with Computer Technology Certification a big plus
Be able to Lift up to 50 lbs
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Diagnosing cell phone and tablet related problems
Replacing cell phone and tablet screens and parts
Transferring data from cell phones and tablets
Troubleshooting and resolution of problems reported to the help desk