Sales/Account Manager
If you're a champion of sales, you need to read this ad carefully and respond immediately. We are a respected managed IT services and computer support company with clients in the DMV. We are looking to expand our client base by leaps and bounds! We have need for a Sales/Account Manager to accomplish such a task.
To qualify for this position you must have an upbeat, proactive personality, 1-3 years experience successfully selling IT, managed IT or other services to clients in the mid-size range. You will generate and develop business opportunities through new client relationships. We specialize in a wide range of services, including tailored managed IT services and solutions for mid-market businesses including Healthcare, Manufacturing, Engineering, Construction, Services Providers and Non-Profit Organizations. We are committed to providing our clients with high-quality service that is defined by competence, integrity and service. If you are an experienced sales representative and have a track record of winning and selling in the IT industry to top-level decision-makers should definitely apply.
PILLARS OF SUCCESS and RESPONSIBILITIES
- Increase sales, by forging strong relationships with key customers, proactively developing new business contacts, and understanding customer requirements
- Successfully complete weekly ‘hunting’ activities (telemarketing, appointments, networking events) and call cycles
**Monitor and analyze market and customer activity to provide information for long-term planning and business expansion
**Determine new market sectors and identify new business opportunities that will deliver sales growth
**Ensure C2 Computer Information Systems, Inc's capability is actively promoted, and reputation and professional image are represented to the highest standard
SKILL REQUIREMENTS:
**Solid B2B experience in Managed IT Services.
**Proven record of success in a business with solid selling skills
**Excellent communication, negotiation, and presentation skills
**Effective relationship builder
**Ability to manage your time and plan your day effectively
**Savvy with systems such as a CRM, as well as MS Outlook for appointment setting
**Leadership characteristics with strong accountability and initiative
**High level of analytical/problem solving skills
**High level of accuracy and attention to detail
**Keen interest in IT
EDUCATION REQUIREMENT:
**Bachelor’s Degree in Business, Marketing, or a related field OR two years of proven experience in an IT sales role.
COMPENSATION:
DOE
C2 Computer Information Systems, Inc. is an equal opportunity employer.
Cell Phone/Tablet Repair Tech
MAC Specialist
We are looking for a strong, self-driven MAC Repair Specialist to support our Repair Service in Prince Frederick, MD. You will be troubleshooting and repairing iMACs and Mac Books received from our clients throughout the various county's throughout Maryland and the District of Columbia.
Job Summary:
Looking for an Apple Support/Repair Technician to be part of the service desk staff and ensure that users receive excellent service. This involves prioritization, resolution and completion of escalated tickets of end-user help requests.
Job Duties:
• An Apple Support/Repair Technician to serve as a project lead and break/fix technician for a wide variety of user MAC technologies.
• A senior IT professional who is polished, articulate and presentable with exceptional customer service skills and proven record in supporting users with diverse levels of experience.
• Macintosh experience including mid to expert level support of MAC computers, iPhone, iPad.
• A working knowledge of integrating MAC systems into an Active Directory Domain environment.
• Demonstrated knowledge and ability to remotely manage client systems
• Experience with security and anti-virus products for MAC and Windows
• Understanding Active Directory and network accounts and relationships to effectively support end-users
• Understand basic networking technologies (LAN/WAN and wireless)
• MAC Server experience a plus
Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You’ll work at our repair center and be the face of C2’s cell phone and tablet service delivering our award-winning personalized customer resolution experience.
What will you do?
- Engage with and reassure customers that we aim to deliver outstanding customer service.
- Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
- Meet or exceed key performance objectives including service and repair metrics.
- Perform various inventory tasks such as counting and monitoring inventory levels.
- Demonstrate C2's Core Values in all interactions.
If you’re a good fit for the job, you’ll have:
- Six months face-to-face customer service experience
- Should have experience in repairing Iphone, Samsung, LG Phones as well as Ipads and others
- Six months experience with product service support or troubleshooting electronics
- High School diploma or equivalent
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Flexibility to work any hours between 10 AM EST to 5 PM EST (Monday through Friday)
EDUCATION REQUIREMENT:
**High School Diploma
COMPENSATION:
SALARY:
**DOE
C2 Computer Information Systems, Inc. is an equal opportunity employer.
Desktop/Field Tech (Part Time)
We are looking for a strong, self-driven Desktop/Field Technician to support our managed service clients. You will be supporting our clients throughout, Calvert, Charles, Prince Georges, Howard, and Anne Arundel Counties. C2 Computer Information Systems, Inc., is now accepting resumes to join our team! The right candidate will have at least (2) two years experience as a PC technician.
Basic Qualifications:
- High school diploma
- Two or more years of desktop support experience
- Strong knowledge of hardware and software
- Strong knowledge and demonstrated ability of custom builds
- Ability to use Microsoft office tools
- Ability to follow printed and verbal instructions
- Proven PC Repair Skills
- Proven Cell Phone and Tablet Repair Skills
Other Qualifications:
- A+ certification is a big plus
- Proven computer repair skills
- Experience pulling Category cable
- Trouble Shooting Experience
- Hardware and Software Experience
- Dependable Transportation
- May be required to Pass Drug Test
- May be required to Pass Criminal Background check
- High School or GED equivalent degree
- Graduate with Computer Technology Certification a big plus
- Be able to Lift up to 50 lbs
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Diagnosing cell phone and tablet related problems
- Replacing cell phone and tablet screens and parts
- Transferring data from cell phones and tablets
Responsibilities include:
- Troubleshooting and resolution of problems reported to the help desk
- Relocation/move coordination
- Software/hardware installation/configuration/repair
- Policy enforcement (e-mail/Internet)
- Printer maintenance/repair
- Conducting employee setup checklists
- Conducting exit employee checklists
- Provide disaster recovery support
- Provide data recovery
- Other desktop support related tasks as assigned
- Installing and configuring computer hardware, software, systems, networks, printers, scanners, Internet and Phone Lines
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues
- Hardware/Software add-ons
- Smartphone repair (iPhone, Samsung. Etc) a Plus*
- Replacing Memory/Hard Drive/Motherboard
- Non-technical tear down of towers, displays and handheld
- Windows Server, Mac Server & Linux Server Experience a big plus
- Proficient in Information Security Systems
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications and hardware
- Responding within agreed time limits to on-site requests
- Setting up new users' accounts and profiles and dealing with password issues
- Testing and evaluating new technology
- Weekends, shift and on-call work may be required
Some of Our Commercial Partners
Other Commercial Services We Provide
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Transportation
- Reid & Reid, Inc.
Religious
- Calvert County Baptist Church
- Saint Johns Vianney Catholic Church
Real Estate
- Century 21 Home Center
- Bird Dog Property Investors, LLC.
Landscape
- By Design Landscaping
Legal
- Pickett & Oliverio
- The Chandler Law Firm, LLC.
Music
- NoteAble Performances
Non-Profit
- National Council Negro Women
- Women of The Dove Foundation, LLC
- National Association of Letter Courier
- Family Christian Baptist Church
Hospitality
- Upscale Gift Baskets
Healthcare
- Access Dental Care
- Blissful Dental
- Kemmerton Family Dentistry
- Family Home Medical Supply
- Freedom In Home Care
Finance
- Tax Tyme, LLC.
Electric
- K & H Electric, Inc.
Education
- The Toy Exchange
Beauty Industry
- A Perfect Tan
Construction
- Brick House Brown Masonry, Inc.
- Complete Glass and Door Services
Many of our commercial customer appreciate the benefits they receive from our Managed IT Support Service:
- Live Monitoring of Antivirus Software
- Live Monitoring of Software Patches
- Unlimited Telephone Support
- Unlimited Help Desk Support
- Unlimited Remote Access Support
- On-Site Tech Response Time - 4 hours or less
- After Hours Support
- One Complimentary Tech visit per month
- Managed Online Backup